Studying social workers' roles in natural disasters during a global pandemic: What can we learn?

ABSTRACT

The author reflects on the convergence of her roles as a qualitative researcher studying social workers' roles during Hurricane Harvey, a student of public health, and a hospital social worker in the midst of the COVID-19 pandemic. Similarities are drawn between the social work role following a natural disaster and a pandemic disaster along with observations regarding core differences. Practice and research recommendations are provided for social workers in the domains of therapeutic interactions, social justice, and public health. While therapeutic relationships have often been far more difficult to achieve during the pandemic than Hurricane Harvey, the assistance of technology and proper personal protective equipment has been helpful in filling communication gaps. Both types of disasters are universal in their reach, impacting people of all backgrounds; the social work role has been to address differences in access to resources, including health care and financial assistance. Finally, social workers play a significant role in public health during disasters through disseminating reliable information about safety, resources, and opportunities to assist others. The author recommends the expansion of social work in the public health space to provide more insight about communicating with vulnerable populations during disasters.