Reference Revamp: A 1-2 Model for Training and Tiered Services.
Med Ref Serv Q
; 40(2): 188-204, 2021.
Article
in English
| MEDLINE | ID: covidwho-1221291
ABSTRACT
The UCLA Science Libraries improved upon our single service points by creating a team-based, tiered research assistance model to foster student employee skill development. This model was further developed to expand training for public services staff, enabling librarians and student research assistants to move beyond desk-based services. This multi-phased approach involved restructured training and the development of collaborative, tiered services. Librarians utilized train-the-trainer sessions, detailed documentation toolkits, and a robust outreach plan to ensure success. After initial implementation of this new model, librarians observed above average use of the service and excellent user feedback. Its versatility has also played a direct role in the successful transition from physical to virtual services in light of the COVID-19 pandemic.
Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Models, Organizational
/
COVID-19
/
Libraries, Medical
/
Library Science
Type of study:
Case report
/
Observational study
/
Qualitative research
Limits:
Humans
Country/Region as subject:
North America
Language:
English
Journal:
Med Ref Serv Q
Year:
2021
Document Type:
Article
Affiliation country:
02763869.2021.1912573
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