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COVID-19 event strength, psychological safety, and avoidance coping behaviors for employees in the tourism industry
Journal of Hospitality and Tourism Management ; 47:431-442, 2021.
Article in English | Scopus | ID: covidwho-1228073
ABSTRACT
The impact of COVID-19 on the emotions or behaviors of employees in tourism enterprises would be worthwhile for investigation since COVID-19 has harmed not only people's health and lives but also most tourism enterprises. By identifying the effect of COVID-19 event strength on avoidance coping behaviors, the behaviors isolated from customers unlikely beneficial for tourism enterprises, we not only revealed that COVID-19 event strength indirectly affects avoidance coping behaviors through either the fear of external threat or psychological safety, but also disclosed that supervisor safety support would moderate the effect of psychological safety on such coping behaviors. We argue that understanding potential causes, such as the fear of external threat and psychological safety, and identifying possible solutions, like supervisor safety support, may be key factors for restarting tourism enterprises successfully under the severe impact of the COVID-19 pandemic. © 2021 The Authors

Full text: Available Collection: Databases of international organizations Database: Scopus Language: English Journal: Journal of Hospitality and Tourism Management Year: 2021 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Language: English Journal: Journal of Hospitality and Tourism Management Year: 2021 Document Type: Article