From the classroom to the living room: Delivering structured education to people living with type 2 diabetes during a pandemic

ABSTRACT

Aim: To adapt and deliver type 2 diabetes structured education online during the covid-19 pandemic. Methods: The covid-19 pandemic and resulting lockdown in March 2020 led to suspension of face-to- face diabetes education. In order to continue to deliver type 2 diabetes structured education we adapted our courses for both newly diagnosed and refresher education such that they could be delivered online. First, a series of videos covering key topics were recorded and posted online. These were advertised to patients and healthcare professionals. Online views showed strong initial interest, but we recognised that patients also needed interactive education. We piloted an approach combining 'flipped classroom' with blended learning. The videos became pre-session 'homework' for a 90-minute Zoom group session, where participants could apply their learning, ask questions, and gain peer support. Sessions were underpinned by behaviour change theory. DVDs were also produced for those without IT access. Results: Feedback was overwhelmingly positive. Participants cited being able to access education from home and not having to use public transport as particular advantages. The length of the session was also popular. Staff reported a positive experience and benefitted from less travel time. The Quality Institute for Self-Management Education & Training (QISMET) evaluation commended our strategy for meeting patient needs and enhancing patient empowerment. Conclusion: We have adapted and delivered QISMET-accredited online structured type 2 diabetes education during the covid-19 pandemic. Uptake has been high and feedback good. We will continue to offer online education as part of our suite of educational options.