My Diabetes My Way (MDMW): Offering diversity through intelligent delivery of diabetes education: Reliability during adversity

ABSTRACT

Background and Aims: My Diabetes My Way (MDMW) is NHS Scotland's interactive website, structured eLearning service and mobile app supporting education and diabetes self-management. covid-19 specific advice was added in March 2020. We analysed use throughout 2020, relating user activity to stages of the pandemic. Methods: Data were collected using registration and audit logs observing user activity across all website content and features accessed. Results: Monthly page accesses for the public website increased to an average of 91,442 from 73,583 in 2019. Significant activity increases were observed in March n = 101,326 when lockdown commenced. Peak months include July (n = 108,811) when restrictions were relaxing, and September (n = 118,698) and October (n = 109,064) when virus rates increased again. The top five pages accessed in 2020 were;Coronavirus advice for people living with diabetes (n = 66,807), Blood glucose monitoring (n = 22,620), Sick day guidance for type 2 diabetes (n = 13,938), Alcohol (n = 13,168) and Charcot foot (n = 12,940). eLearning In 2020, 775 individuals (65% of registrants) completed a Massive Open Online Course in diabetes self-management education. 257 individuals completed one of 8 QISMET-accredited structured eLearning courses. eLearning course usage increased in relation to patient awareness activity. Social Media There are currently 3,096 Facebook and 1,858 Twitter followers. Records Access 55,605 patients had registered to access their data and 29,752 had actively accessed their records by end 2020. Patient feedback remains highly positive. Conclusion: My Diabetes My Way is a consistent and reliable resource for people with diabetes and their families to access at any time online, particularly relevant during the pandemic.