Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer-Robot Engagement.
Int J Environ Res Public Health
; 18(12)2021 06 10.
Article
in English
| MEDLINE | ID: covidwho-1264465
ABSTRACT
The purpose of this study was to examine the effect of the COVID-19 pandemic on customer-robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19 has a positive influence on customer-robot engagement. The positive effect is mediated by social distancing and moderated by attitudes towards risk. Specifically, the mediating effect of social distancing between the perceived risk of COVID-19 and customer-robot engagement is stronger for risk-avoiding (vs. risk-seeking) customers. Our results provide insights for hotels when they employ service robots to cope with the shock of COVID-19 pandemic.
Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Robotics
/
COVID-19
Type of study:
Experimental Studies
/
Prognostic study
Limits:
Humans
Language:
English
Year:
2021
Document Type:
Article
Affiliation country:
Ijerph18126314
Similar
MEDLINE
...
LILACS
LIS