Challenges and Strategies for Information Systems in the Decision-Making Process to Face the COVID-19 Pandemic: The São Paulo Case

ABSTRACT

The State of São Paulo was the epicenter of COVID-19 in Brazil, with a high impact on society, causing many deaths and significant losses to the economy. A milestone in confronting the pandemic was creating an Intelligent Monitoring System, whose mission was to consolidate and integrate data to support the state government in its strategic decisions. Overcoming the challenges of integration, anonymity, and privacy was essential to validate and make governmental actions legal and ethical. We present the technical aspects, the information integration and good practices in disseminating strategic data on mobility, health, and economy to support strategic decision making. © 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.