Making Space for Support: An Exploratory Analysis of Pandemic-Response Mutual Aid Platforms
10th International Conference on Communities and Technologies: Wicked Problems in the Age of Tech, C and T 2021
; : 38-43, 2021.
Article
in English
| Scopus | ID: covidwho-1311183
ABSTRACT
The COVID-19 pandemic ushered in an era of unprecedented hardship across the United States. In response, local community members leveraged mutual aid as a form of citizen-based, peer-to-peer care. In this paper, we are interested in teasing out significant design features that support the facilitation of mutual aid on online platforms. To this end, we conducted a scenario-based claims analysis of the two most widely used platforms for mutual aid, based on three primary user groups. Our analysis suggests that design for mutual aid platforms considers features which support request standardization and balanced visibility alongside validation and conversational interaction. © 2021 ACM.
Full text:
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Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
10th International Conference on Communities and Technologies: Wicked Problems in the Age of Tech, C and T 2021
Year:
2021
Document Type:
Article
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