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Text or Not to Text? A Narrative Review of Texting as a Case Management Intervention.
Sobers-Butler, Keisia.
  • Sobers-Butler K; Keisia Sobers-Butler, MS, BS, BSBS, RN, CMCN, is employed as the Senior Director of Population Health for the Driscoll Health System in Corpus Christi, Texas. She has 18 years of service in Pediatric Case Management. Keisia is Certified Person-Centered Thinking Trainer and Certified Managed Care Registered Nurse. Her education includes a master's degree in Nursing Education, and bachelor's degrees in Nursing and Business Administration. She is currently completing her doctorate in Nursing Leader
Prof Case Manag ; 26(5): 250-254, 2021.
Article in English | MEDLINE | ID: covidwho-1354348
ABSTRACT

PURPOSE:

To review current literature on texting as a sustainable intervention of case management in the outpatient setting.

FINDINGS:

Texting, as a case management intervention, provides the medically complex client with a pathway to achieve care plan goals. Texting increases adherence, communication, and self-management. It can increase client enrollment in disease management programs, while providing support, flexibility, convenience, cost savings, and increased participation. IMPLICATIONS FOR CASE MANAGEMENT PRACTICE In current practice, such as management of the coronavirus (COVID-19), other pandemics, or natural/environmental disasters, texting is a solution-focused intervention that can deliver and retrieve real-time information to a medically complex population. It can link patients to resources and increase outreach, efficiency, quality, and coordination of care. Texting can promote adherence to appointments, increase medication compliance and disease management interventions, and provide motivational change messages. However, there are legal and regulatory concerns that carry potential consequences and implications that should be approached judiciously (Mellette, 2015). Texting is not one size fits all; it can cause HIPAA breeches, hinder communication with certain populations, confuse health messaging, and replace human communication, thereby reducing staffing in practice.
Subject(s)

Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / Guidelines as Topic / Communication / Case Management / Health Insurance Portability and Accountability Act / Text Messaging / Ambulatory Care Type of study: Clinical Practice Guide / Reviews Limits: Adult / Aged / Female / Humans / Male / Middle aged Country/Region as subject: North America Language: English Journal: Prof Case Manag Year: 2021 Document Type: Article

Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / Guidelines as Topic / Communication / Case Management / Health Insurance Portability and Accountability Act / Text Messaging / Ambulatory Care Type of study: Clinical Practice Guide / Reviews Limits: Adult / Aged / Female / Humans / Male / Middle aged Country/Region as subject: North America Language: English Journal: Prof Case Manag Year: 2021 Document Type: Article