Shifting into Recovery – How Informatics can help

ABSTRACT

Digital Delivery – by scaling and sustaining new care models and adapting existing workflows and optimizing change Workforce Agility – supporting healthcare professionals to adapt to new ways of working, reviewing labour force distribution and utilization Resilient Operations – operationalize excellence to maximize capacity, and strengthen supply chains Financial Recovery – establish planning for recovery, update and model financial position McKinsey Company has “laid out an agenda that focuses on four efforts refocusing and accelerating digital investments in response to evolving customer needs, using new data and AI to improve business operations, selectively modernizing technology capabilities to boost development velocity, and increasing organizational agility to deliver more quickly” (Baig et al, 2020, p. 2). According to Aghina et al., (2020) “to increase the level of enterprise agility, companies face implementation choices across five operating-model dimensions” (p. 2) These five dimensions include Customer satisfaction – clients and students become the key focus, ‘the North Star’ of the healthcare or educational organization Employee engagement – a nonhierarchical approach means employees can develop a strong sense of autonomy, mastery, and purpose operational performance – productivity,planning time, system implementation financial performance – costs, budget balance, savings, investments All in all, informatics in the form of theory, skill, software, and infrastructure is a key foundation for post-Covid recovery and must be harnessed within both healthcare and education to ease the transition and optimize performance.