Satisfactory implementation of paediatric virtual clinics and the perspectives of parents

ABSTRACT

Aim To assess whether virtual clinics result in a reduction in unnecessary clinic appointments, whilst maintaining a high parental satisfaction rate. Methods Parents of children waiting greater than 36 months were called about the continued need for their appointment. Clinic outcome data was quantified and a phone survey of a random sample of participating parents was undertaken to assess their virtual clinic experience. Results 66% (154 children) no longer required appointments. 20 parents participated in the phone survey. 90% (18) agreed/strongly agreed that they had enough time to speak to the Consultant/CNS. 80% (16) reported they were satisfied with the telephone consultation. 35% (7) highlighted their frustration at not being contacted sooner. Positive remarks included the personal nature of the phone consultations, and reassurance that their children hadn’t been removed from the waiting list. The main disadvantage voiced was the lack of warning for the phone call. Conclusion Virtual clinics lead to a reduction in required face-to-face appointments, whilst maintain parental satisfaction. However, it is important to note, our study referenced patients waiting greater than 36 months. Introducing this new type of effective consultation is more important than ever given the need to reduce social interactions during this COVID-19 Pandemic.