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Exploring the Drivers of Visitor Loyalty in the Context of Outdoor Adventure Parks: The Case of Arsenal Park in Romania.
Moisescu, Ovidiu-Ioan; Gica, Oana-Adriana; Dorobanțu, Mihaela-Corina.
  • Moisescu OI; Faculty of Economics and Business Administration, Babeș-Bolyai University, 400591 Cluj-Napoca, Romania.
  • Gica OA; Faculty of Business, Babeș-Bolyai University, 400038 Cluj Napoca, Romania.
  • Dorobanțu MC; Faculty of Economics and Business Administration, Babeș-Bolyai University, 400591 Cluj-Napoca, Romania.
Int J Environ Res Public Health ; 18(19)2021 09 24.
Article in English | MEDLINE | ID: covidwho-1463634
ABSTRACT
Outdoor adventure parks are highly important for contemporary society, having positive social, economic, and environmental impacts. Nevertheless, to fulfill their positive role in society, and to be economically sustainable, such parks need to nurture visitor loyalty. Drawing on previous fundamental research results that ascertain that customer satisfaction has a positive influence on customer loyalty, the objective of the current research is to explore the specific elements of outdoor adventure park visitors' satisfaction, within an applied research framework, in order to emphasize those attributes that have a significant impact on visitors' loyalty. For that, an online survey was conducted among the visitors of Arsenal Park, Romania, one of the largest adventure parks in south-eastern Europe. Data were analyzed using partial least squares structural equation modeling (PLS-SEM). Our results show that visitors' satisfaction with respect to the safety and equipment involved in amusement services, the ambience of the park's food and beverage facilities, and the quality of the food are the most important satisfaction constituents for enhancing visitor loyalty in the context of outdoor adventure parks. By formatively specifying the exogeneous variables of our model (in contrast with the omnipresent reflective measurements used in previous studies), and by employing the importance-performance map analysis (IPMA), we clearly emphasize those particular aspects that are under the control of outdoor adventure parks' managers, which significantly impact their visitors' loyalty, as well as the way in which managers can clearly identify those attributes that need improvements.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Recreation / Environment Type of study: Observational study / Randomized controlled trials Country/Region as subject: Europa Language: English Year: 2021 Document Type: Article Affiliation country: Ijerph181910033

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Recreation / Environment Type of study: Observational study / Randomized controlled trials Country/Region as subject: Europa Language: English Year: 2021 Document Type: Article Affiliation country: Ijerph181910033