Academic Library Resources and Services at Higher Education Institutions during COVID-19 Pandemic: A Case of Students’ Satisfaction

ABSTRACT

This study has been designed to inspect the library resources and services at higher education institutions during the covid-19 pandemic in terms of students' satisfaction. A quantitative study design to conduct an online survey from the students of public sector universities of Pakistan. A sample of 1823 respondents had been sampled through a proportionate random sampling technique. Moreover, a well-structured questionnaire was opted to measure the response of the respondents using an attitudinal scale of (dis)agreement. Further, frequency distribution, descriptive statistics, correlation statistical tests, and regression analysis had been used to draw results and conclusions. The study findings present that provision of required documents and available library resources have not been predicting students' satisfaction. However, other variables including access to library resources, access to library services, available library services, response to online queries, and online research support have favorable effects on students' satisfaction towards online library access and resources in public sector universities. © 2021, Library Philosophy and Practice. All rights reserved.