The Effects of Network Outages on User Experience in Augmented Reality Based Remote Collaboration - An Empirical Study
Proceedings of the ACM on Human-Computer Interaction
; 5(CSCW2), 2021.
Article
in English
| Scopus | ID: covidwho-1501796
ABSTRACT
Augmented Reality (AR) applications can enable geographically distant users to collaborate using shared video feeds or interactive 3D holograms, and may be particularly useful in the socially distant context of the Covid-19 pandemic. However, a good user experience is key for their success and could be negatively impacted by network impairments, which are an inevitable occurrence in today's best-effort Internet. In this paper, we present the findings of an empirical user study, aimed at understanding the effects of network outages, on user experience and behavior, in a collaborative AR task. We highlight how network outages affected users in different ways depending on their role in the collaborative task, and how giving users explicit information about poor network conditions helped them deal with some of these negative effects. Furthermore, we report the strategies that users themselves adopted, to deal with outages, such as batching instructions, or shifting to a different spatial referencing style when communicating with their partners. Lastly, based on our findings, we present some design implications for future remote-collaborative AR applications. © 2021 Owner/Author.
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Type of study:
Experimental Studies
Language:
English
Journal:
Proceedings of the ACM on Human-Computer Interaction
Year:
2021
Document Type:
Article
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