The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies

ABSTRACT

We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms' daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly (between 15\% and 48\%), the average meeting is more crowded (+15\%), shorter (-30\%, or 10 minutes) and of significantly poorer (video/audio) quality (-59\%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries. © 2021. All Rights Reserved.