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The Development and Evaluation of the Leeds Clinical and Health Psychology Department COVID-19 Staff Support Service
Professional Psychology: Research and Practice ; 2021.
Article in English | Scopus | ID: covidwho-1532015
ABSTRACT
During the Coronavirus disease (COVID-19) pandemic, supporting the emotional wellbeing of healthcare staff is essential to help prevent burnout and promote self-care, given the emotional demands and increased workload. An overview of the development of a staff support service in a large teaching hospital is provided. The Leeds Clinical and Health Psychology department set up a face to face, drop-in service, and telephone support service for all staff. A comprehensive evaluation database and attendance log wasdeveloped. This ensured that data were recorded from each staff support session. A short anonymous electronic survey was sent to staff who had accessed the service. Over an 18-week period, a total of 458 sessions were offered to support staff;318 were face to face, 134 were telephone sessions, and six were email enquiries. Three hundred and ninety-four unique individuals accessed the service over this period. In response to the data collected, adjustments were made to when the service was available. Work-related stress was the most consistent reason for staff accessing support. Of the 458 staff contacts, 243 contacts specifically named COVID-19 related issues. Psychological first aid and coping strategy development were the most widely used interventions offered. The data collected highlights the benefit of offering a staff support service during COVID-19, and the benefit of evaluating a service, ensuring that the service is responsive to staff need © 2021 American Psychological Association

Full text: Available Collection: Databases of international organizations Database: Scopus Type of study: Experimental Studies / Prognostic study Language: English Journal: Professional Psychology: Research and Practice Year: 2021 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Type of study: Experimental Studies / Prognostic study Language: English Journal: Professional Psychology: Research and Practice Year: 2021 Document Type: Article