Student eXperience: A Survey in Argentinian Universities About Education in the Pandemic Context

ABSTRACT

The spread of the coronavirus (COVID-19) caused institutions to adapt to virtuality around the world. With the social changes brought by new technologies, universities must adapt and get to know their students. Student eXperience (SX) refers to the totality of experiences that students live in higher education, incorporating academic and pedagogical resources, research, information systems, libraries, study rooms, as well as extracurricular activities such as social, recreational, cultural activities, among others. Therefore, SX is associated with the institution’s sense of identity. Our exploratory comparative study was conducted to know the experiences of students in the context of pandemic in several Argentinian universities. The survey includes students from different universities, both public and private. The aim is to know what kind of experiences students had in 2020 with virtual learning environments. The results indicate that students show a rather significant satisfaction with online learning. © 2021, Springer Nature Switzerland AG.