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Analysis of Doctor-Patient Relationship in Post-COVID-19 Period: Perspective Differences Between Citizen and Medical Staff.
Hu, Lingmin; Bai, Lijing; Zhao, Shenyu; Lu, Renjie.
  • Hu L; Department of Reproduction, the Affiliated Changzhou Maternity and Child Health Care Hospital of Nanjing Medical University, Jiangsu, Changzhou 213000, China.
  • Bai L; Department of Reproduction, the Affiliated Changzhou Maternity and Child Health Care Hospital of Nanjing Medical University, Jiangsu, Changzhou 213000, China.
  • Zhao S; Department of Neurology, the Third People's Hospital of Changzhou, Jiangsu, Changzhou 213000, China.
  • Lu R; Publicity Department, Changzhou Municipal Health Commission, Jiangsu, Changzhou 213000, China.
Inquiry ; 58: 469580211060300, 2021.
Article in English | MEDLINE | ID: covidwho-1555525
ABSTRACT
To evaluate the current views on doctor-patient relationship (DPR) between citizens and medical staff in post-Corona Virus Disease 2019 (COVID-19) period and predict the possible factors of DPR, we distributed questionnaires by a online questionnaire platform--Questionnaire Star (https//www.wjx.cn) to evaluate DPR in post-COVID-19 period. Overall, 312 questionnaires for citizens and 421 questionnaires for medical staff were completed. Citizens felt that service attitude and communication with medical staff, and registering process have been improved. And their trust in doctors has increased by 86.8%. Majority of citizens (66.0%) preferred the tertiary hospitals. If doctor-patient contradictions occurred, 62.9% citizens preferred internal negotiation (with the doctor involved, 44.6%; with hospital management department, 18.3%). There was significant difference of views on the causes of medical violence incidents and the reasons for doctor-patient conflicts in the future between citizens and medical staff. The DPR score of medical staff was lower than citizens at each stage, and even showed a downward tendency in post-COVID-19 period. Furthermore, 20.4% medical staff believed that harmonious DPR would not be maintained, which was distinct from that of the citizens. Combating the COVID-19 provided an important opportunity to improve the DPR. However, unbalanced allocation of high-quality medical resources, gap between the actual treatment efficacy and patient's expectation, fairness and efficiency issues, financial conflicts, and medical information symmetry were still the influencing factors of DPR.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Physician-Patient Relations / COVID-19 Type of study: Experimental Studies / Observational study / Prognostic study Topics: Long Covid Limits: Humans Language: English Journal: Inquiry Year: 2021 Document Type: Article Affiliation country: 00469580211060300

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Physician-Patient Relations / COVID-19 Type of study: Experimental Studies / Observational study / Prognostic study Topics: Long Covid Limits: Humans Language: English Journal: Inquiry Year: 2021 Document Type: Article Affiliation country: 00469580211060300