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Patient Satisfaction and Recommendations for Delivering a Group-Based Intensive Outpatient Program via Telemental Health During the COVID-19 Pandemic: Cross-sectional Cohort Study.
Skime, Michelle K; Puspitasari, Ajeng J; Gentry, Melanie T; Heredia, Dagoberto; Sawchuk, Craig N; Moore, Wendy R; Taylor-Desir, Monica J; Schak, Kathryn M.
  • Skime MK; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
  • Puspitasari AJ; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
  • Gentry MT; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
  • Heredia D; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
  • Sawchuk CN; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
  • Moore WR; Department of Nursing, Mayo Clinic, Rochester, MN, United States.
  • Taylor-Desir MJ; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
  • Schak KM; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN, United States.
JMIR Ment Health ; 9(1): e30204, 2022 Jan 28.
Article in English | MEDLINE | ID: covidwho-1559589
ABSTRACT

BACKGROUND:

Although group-based intensive outpatient programs (IOPs) are a level of care commonly utilized by adults with serious mental illness, few studies have examined the acceptability of group-based IOPs that required rapid transition to a telemental health (TMH) format during the COVID-19 pandemic.

OBJECTIVE:

The aim of this study was to evaluate patient satisfaction and future recommendations for a group-based IOP that was transitioned to a TMH format during the COVID-19 pandemic.

METHODS:

A 17-item patient satisfaction questionnaire was completed by patients at discharge and covered 3 areas IOP TMH satisfaction, future recommendations, and video technology challenges. Descriptive and content analyses were conducted for the quantitative and open-ended questions, respectively.

RESULTS:

A total of 76 patients completed the program in 2020. A subset of patients (n=40, 53%) responded to the survey at program discharge. The results indicated that the patients were satisfied overall with the TMH program format; 50% (n=20) of the patients preferred the program continue offering the TMH format, and the rest preferred returning to in-person formats after the pandemic. The patients indicated the elements of the program that they found most valuable and provided recommendations for future program improvement.

CONCLUSIONS:

Overall, adults with serious mental illness reported high satisfaction with the group-based IOP delivered via TMH. Health care systems may want to consider offering both TMH and in-person formats regardless of the state of the pandemic. Patients' feedback on future improvements should be considered to help ensure long-term success.
Keywords

Full text: Available Collection: International databases Database: MEDLINE Type of study: Cohort study / Experimental Studies / Observational study / Prognostic study / Randomized controlled trials Language: English Journal: JMIR Ment Health Year: 2022 Document Type: Article Affiliation country: 30204

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Full text: Available Collection: International databases Database: MEDLINE Type of study: Cohort study / Experimental Studies / Observational study / Prognostic study / Randomized controlled trials Language: English Journal: JMIR Ment Health Year: 2022 Document Type: Article Affiliation country: 30204