A Model to Manage Organizational Collaborative Networks in a Pandemic (Covid-19) Context

ABSTRACT

The pandemics situation has brought unforeseen challenges to all organizations at a global scale. While some strongly profit from it, others thrive to survive or already died. In such times the bulk of leadership and management related skills, gains a disproportional importance especially for organizations where most of their workforce strongly depends on remote collaboration. Being aware of the difficulties to manage collaboration within and between teams in “normal times”, the “still” ongoing situation has only brought more complexity to organizations in that aspect. In this work is proposed a model to manage organizational remote collaborative networks in order to identify collaboration extremes (lack of collaboration, or collaborative overload) which emerges as people work together in projects or operations, developed based in three pillars (collaborative networks, social network analysis, and business intelligence). A real case study is presented to illustrate the functioning principles of the model. © 2021, IFIP International Federation for Information Processing.