The Research on the User Experience of Consultation Designed by China’s Medical Mobile Media Platforms Under the Background of COVID-19

ABSTRACT

At the beginning of 2020, the outbreak of COVID-19, a black swan event, brought a huge impact and change to people's normal life. Online consultation has become the best choice for users to consult and seek medical treatment. This paper starts from the problem of the experience of User Consultation of the Medical Mobile Media Platforms under the Backdrop of COVID-19, method based on an online survey from of 167 valid questionnaires, we studied the influence and role of medical APP on the society and the rigid medical demand. Based on the research purposes, the content of the Mobile Medical App User Consultation, the Use Effect of Mobile Medical App User Consultation are studied on field research. Research shows that the consultation design is not perfect, the application effect varies due to the differences in age, region, condition, cost and other aspects of the patients. But we can be predicted that in addition to its unique diagnostic and therapeutic advantages in the face of epidemic diseases such as COVID-19, it can also play a role in the diagnosis and treatment of common diseases and chronic diseases. © 2021, Springer Nature Switzerland AG.