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Clinician Satisfaction with Rapid Adoption and Implementation of Telehealth Services During the COVID-19 Pandemic.
Gentry, Melanie T; Puspitasari, Ajeng J; McKean, Alastair J; Williams, Mark D; Breitinger, Scott; Geske, Jennifer R; Clark, Matthew M; Moore, Katherine M; Frye, Mark A; Hilty, Donald M.
  • Gentry MT; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • Puspitasari AJ; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • McKean AJ; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • Williams MD; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • Breitinger S; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • Geske JR; Department of Psychiatry, Weill Cornell Medicine, New York, New York, USA.
  • Clark MM; Department of Health Sciences Research, Mayo Clinic, Rochester, Minnesota, USA.
  • Moore KM; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • Frye MA; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
  • Hilty DM; Department of Psychiatry and Psychology, Mayo Clinic, Rochester, Minnesota, USA.
Telemed J E Health ; 27(12): 1385-1392, 2021 12.
Article in English | MEDLINE | ID: covidwho-1574377
ABSTRACT

Background:

To examine clinician perspectives on the acceptability, appropriateness/suitability, and feasibility of video telehealth as a way to deliver mental health services during the COVID-19 pandemic. Materials and

Methods:

Mental health clinicians were surveyed with 27 Likert questions, using previously validated measures, on satisfaction and implementation experience with video telehealth visits between March and June 2020.

Results:

A total of 112 of 193 clinicians completed the survey (58.0%), including psychiatrists, psychologists, trainees (i.e., residents and fellows), advanced practice providers, and licensed mental health counselors. Clinicians reported high levels of acceptability, feasibility, and appropriateness of video telehealth; they also reported high levels of satisfaction with video telehealth visits. Seventy-nine and a half (79.5%) reported that their patients seemed highly satisfied with video telehealth visits, and 107 (95.5%) of clinicians responded that they would like video telehealth visits to represent at least 25% of their practice in the future.

Discussion:

Mental health clinicians showed positive attitudes toward the implementation of video telehealth visits, high levels of satisfaction with this care, and indicated strong interest in continuing this modality as a significant portion of clinical practice.

Conclusions:

This study demonstrates the ability of mental health clinicians to embrace new technology to expand access to care during the COVID-19 pandemic. Results indicate that telemental health is likely to be an integral part of clinic practice in the future.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Observational study / Prognostic study Limits: Humans Language: English Journal: Telemed J E Health Journal subject: Medical Informatics / Health Services Year: 2021 Document Type: Article Affiliation country: Tmj.2020.0575

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Observational study / Prognostic study Limits: Humans Language: English Journal: Telemed J E Health Journal subject: Medical Informatics / Health Services Year: 2021 Document Type: Article Affiliation country: Tmj.2020.0575