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Satisfaction Survey of Patients and Medical Staff for Telephone-Based Telemedicine During Hospital Closing Due to COVID-19 Transmission.
Park, Hyung-Youl; Kwon, Young-Mi; Jun, Ha-Rin; Jung, Seung-Eun; Kwon, Soon-Yong.
  • Park HY; Department of Orthopedic Surgery, Eunpyeong St. Mary's Hospital, The Catholic University of Korea, Seoul, Republic of Korea.
  • Kwon YM; Customer Happiness Team, Eunpyeong St. Mary's Hospital, The Catholic University of Korea, Seoul, Republic of Korea.
  • Jun HR; K-School, Korea Advanced Institute of Science and Technology, Daejeon, Republic of Korea.
  • Jung SE; Department of Radiology, Eunpyeong St. Mary's Hospital, The Catholic University of Korea, Seoul, Republic of Korea.
  • Kwon SY; Department of Orthopedic Surgery, Eunpyeong St. Mary's Hospital, The Catholic University of Korea, Seoul, Republic of Korea.
Telemed J E Health ; 27(7): 724-732, 2021 07.
Article in English | MEDLINE | ID: covidwho-1575244
Semantic information from SemMedBD (by NLM)
1. Medical Staff DIAGNOSES COVID-19
Subject
Medical Staff
Predicate
DIAGNOSES
Object
COVID-19
2. Dissatisfaction PROCESS_OF Medical Staff
Subject
Dissatisfaction
Predicate
PROCESS_OF
Object
Medical Staff
3. Medical Staff DIAGNOSES COVID-19
Subject
Medical Staff
Predicate
DIAGNOSES
Object
COVID-19
4. Dissatisfaction PROCESS_OF Medical Staff
Subject
Dissatisfaction
Predicate
PROCESS_OF
Object
Medical Staff
ABSTRACT

Introduction:

Telephone-based telemedicine was temporarily permitted in Korea during the COVID-19 pandemic. The purpose of this study was to assess satisfaction with the telemedicine done during temporary hospital closing when in-person visits were not allowed due to in-hospital COVID-19 transmission.

Methods:

Survey questionnaires partially taken from a telehealth usability questionnaire (TUQ) were sent to 6,840 patients who used telephone-based telemedicine from February 24 to March 7, 2020. Questionnaires sent to patients and additionally created questionnaires to evaluate telemedicine were sent to medical staff (182 doctors and 138 nurses).

Results:

Response rates of patients and medical staff were 13.2% and 17.2%, respectively. Patients' satisfaction with telemedicine was significantly greater than medical staff's satisfaction for all five components taken from TUQ (all p = 0.000). In addition, created questionnaires showed good reliability, obtaining similar results between doctors and nurses (all p > 0.05). More than 85% of medical staff replied that telemedicine was needed in COVID-19, whereas more than 80% of them worried about incomplete assessment and communication of medical condition. Overall satisfaction with telemedicine by medical staff was 49.7%. The strength of telephone-based telemedicine was patients' convenience (53.4%). However, incomplete assessment of patients' condition (55.0%) was its weakness.

Conclusion:

Satisfaction with telephone-based telemedicine by patients was significantly greater than that by medical staff (doctors and nurses). Negative views for safety and inconvenience resulted in a greater proportion of dissatisfaction among medical staff. For safe application of telemedicine, medical staff insisted that developing a platform and creating guidelines should be needed.
Subject(s)
Keywords

Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Randomized controlled trials Limits: Humans Country/Region as subject: Asia Language: English Journal: Telemed J E Health Journal subject: Medical Informatics / Health Services Year: 2021 Document Type: Article

Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Randomized controlled trials Limits: Humans Country/Region as subject: Asia Language: English Journal: Telemed J E Health Journal subject: Medical Informatics / Health Services Year: 2021 Document Type: Article