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Influencing Factors of Public Satisfaction with COVID-19 Prevention Services Based on Structural Equation Modeling (SEM): A Study of Nanjing, China.
Chen, Wei; Shi, Yijun; Fan, Liwen; Huang, Lijun; Gao, Jingyi.
  • Chen W; School of Geographic and Biologic Information, Nanjing University of Posts and Telecommunications, Nanjing 210023, China.
  • Shi Y; School of Landscape Architecture, Zhejiang A&F University, Hangzhou 311300, China.
  • Fan L; School of Geographic and Biologic Information, Nanjing University of Posts and Telecommunications, Nanjing 210023, China.
  • Huang L; Jiangsu Provincial Planning and Design Group, Nanjing 210023, China.
  • Gao J; Graduate School of Engineering, Tohoku University, Sendai 980-0845, Japan.
Int J Environ Res Public Health ; 18(24)2021 12 16.
Article in English | MEDLINE | ID: covidwho-1580734
ABSTRACT
Service satisfaction with public policies is an important component of public service quality management, which is of great significance to the improvement of public service quality. Based on an online questionnaire survey and in combination with the characteristics of public policies and services, in this study the influencing factors of residents' satisfaction with COVID-19 pandemic prevention services were analyzed with structural equation modeling. The results reveal that the data fit the model well, and all the hypotheses formulated in this study were supported. Among the factors that were found to directly affect residents' satisfaction with pandemic prevention services, perceived quality (PQ) has the greatest impact on satisfaction, followed by the disaster situation (DS) and policy expectation (PE). The observed variables that have significant impacts on the latent variables were also explored. Regarding the main findings, the residents who were seriously affected by the pandemic tended to have lower satisfaction with the policies and services provided by the government. Moreover, the improvement of PQ was found to significantly increase pandemic prevention service satisfaction (SS). Finally, the residents with a good psychological status during the pandemic were found to have higher satisfaction. According to the results, implications for the prevention and control practices of similar public health emergencies are proposed.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Personal Satisfaction / COVID-19 Type of study: Observational study Limits: Humans Country/Region as subject: Asia Language: English Year: 2021 Document Type: Article Affiliation country: Ijerph182413281

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Personal Satisfaction / COVID-19 Type of study: Observational study Limits: Humans Country/Region as subject: Asia Language: English Year: 2021 Document Type: Article Affiliation country: Ijerph182413281