Covisstance chatbot

ABSTRACT

In this paper we propose an intelligent chatbot that helps tackle the critical COVID-19 situation in India, which is a detrimental issue affecting the population of the country. Patients wait in long queues outside hospitals to obtain critical resources such as beds but return back in vain due to unavailability. The Covisstance Chatbot that we propose helps users locate available beds and ventilators in all hospitals at the user's location, without the need for them to travel. The proposed virtual assistant is implemented integrating several serverless services from Microsoft Power Virtual Agent, Power Automate flows to define actions, Microsoft Lists as a test database and Microsoft's Language Understanding Artificial Intelligence service (LUIS) that performs language and semantic analysis of user's queries. Experimental results show that the proposed chatbot successfully responds to all users' queries related to hospital information about beds and oxygen cylinders availability. © 2021 Association for Computing Machinery.