Efficiency Assessment in Digital and Online Functions of University Libraries Using Data Envelopment Analysis

ABSTRACT

Libraries are encountering certain challenges derived from changes on their business environment. With the advent of COVID-19 pandemic, digital and online functions of university libraries in Korea is suggested as an alternative for the future. Thus, it is significant to assess libraries’ business efficiency focusing on digital function while it is able to acquire valuable factors for future strategy. Therefore, the study adopts DEA (Data Envelopment Analysis), a widely accepted analysis model for measuring efficiency. Moreover, the study derived appropriate factors for efficiency assessment in digital service of university library by literature review. Through this, factors regarding efficiency in university libraries can be measured. We hope this study could contribute to identify inefficient factors in university libraries as well as gaining basic data for developing improvement strategy for future. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.