Quality and satisfaction with care following changes to the structure of obstetric care during the COVID-19 pandemic in a safety-net hospital in Georgia: Results from a mixed-methods study.
J Natl Med Assoc
; 114(1): 94-103, 2022 Feb.
Article
in English
| MEDLINE | ID: covidwho-1620864
ABSTRACT
OBJECTIVE:
To understand perceived quality of obstetric care following changes to the structure of care in a safety-net institution during the COVID-19 pandemic.METHODS:
We conducted a mixed-methods study including a web-based survey (nâ¯=â¯67) and in-depth interviews (nâ¯=â¯16) between October 2020 and January 2021. We present a descriptive analysis of quantitative results and key qualitative themes on reactions to changes and drivers of perceived quality.RESULTS:
Reported quality was high for in-person and phone visits (median subscale responses 5/5). Respondents were willing to include phone visits in care for a future pregnancy (77.8% (49)) but preferred in-person visits (84.1% (53)). In interviews, provider communication was the key driver of quality. Respondents found changes to care to be inconvenient but acceptable.CONCLUSIONS:
To improve satisfaction with changes to care, health systems should ensure that relationship building remains a priority and offer patients information about the reason behind changes.Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Telemedicine
/
COVID-19
Type of study:
Observational study
/
Qualitative research
Limits:
Female
/
Humans
/
Pregnancy
Country/Region as subject:
North America
Language:
English
Journal:
J Natl Med Assoc
Year:
2022
Document Type:
Article
Similar
MEDLINE
...
LILACS
LIS