A Lean Six Sigma Training Providers Transition to a 100% Online Delivery Model
7th European Lean Educator Conference, ELEC 2021
; 610:144-154, 2021.
Article
in English
| Scopus | ID: covidwho-1627055
ABSTRACT
This research is a case study on SQT a leading Irish Lean Six Sigma training provider and their transition to online training and the digitalisation of their Lean Six Sigma training programs and other associated programs during the COVID-19 pandemic. The changes and challenges in transitioning from the existing classroom-based training model are discussed. A quantitative survey and qualitative interviews were carried out with the customers (trainee’s and sponsoring employer organisations/clients) of the Lean Six Sigma trainer provider for 9–12 months. The results of the survey on the customers learning experiences with online Lean training is analysed. The results will demonstrate that the move to online Lean training was positive for both the customers and the training provider in terms of quality of delivery, cost minimisation, elimination of non-value-add travel and classroom time, improved online teamwork, program structure and engagement and enhanced benefits of the application of the learning in the workplace. © 2021, IFIP International Federation for Information Processing.
Digitalisation; Lean; Online, delivery; Training; Virtual, learning; Application, programs; E-learning; Process, monitoring; Sales; Six, sigma; Work, simplification; Case-studies; Delivery, models; Digitalization; Lean, Six, Sigma; Online, training; Six, Sigma, training; Training, providers; Surveys
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
7th European Lean Educator Conference, ELEC 2021
Year:
2021
Document Type:
Article
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