Systems Development in Pandemic Times: The Case of a Vaccination Registration Service: Some Well-Known Lessons Might Be Learned Again

ABSTRACT

There are several theoretical frameworks as well as practical experiences on how to improve the development, implementation, and operations of e-government services. The paper shortly describes the case of the Hungarian COVID-19 vaccination registration service for citizens that was inappropriately designed from the organizing point of view. Application of two general principles, that could have been used during the design of the service, are presented in the paper as an afterthought. Though the lack of reliable data does not allow to identify the root causes of the improper building of the vaccination registration service, it is argued that some well-known lessons could be learned again e-government services are socio-technical systems that should be designed with systems thinking in mind. © 2021 ACM.