Client Satisfaction With Virtual Consultations During the COVID-19 Pandemic at an Occupational Health Physical Therapy Clinic.
Workplace Health Saf
; 70(4): 220-223, 2022 Apr.
Article
in English
| MEDLINE | ID: covidwho-1673879
ABSTRACT
BACKGROUND:
The purpose of this project was to determine whether clients were satisfied with their occupational health physical therapy virtual consultations and whether or not they would have preferred a face-to-face consultation instead of a virtual consultation.METHODS:
Clients were mailed an adapted 10-item Telehealth Satisfaction Scale (TeSS) and asked to complete and return it in a prepaid envelope. Clients who returned the TeSS were then contacted by telephone and asked whether they would have preferred a face-to-face consultation instead of a virtual consultation.FINDINGS:
Overall, clients expressed a high degree of satisfaction with their virtual occupational health physical therapy consultation (96.9%). Most clients (82.1%) stated they would have chosen virtual consultations if given the choice. CONCLUSION/APPLICATION TO PRACTICE The cumulative feedback from clients suggested that the benefits of virtual consultations can be sustained post COVID-19 pandemic as clients have accepted and adapted to this new approach within the occupational health physical therapy clinic.Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Occupational Health
/
COVID-19
Topics:
Long Covid
Limits:
Humans
Language:
English
Journal:
Workplace Health Saf
Year:
2022
Document Type:
Article
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