Customer relationships, corporate social responsibility, and stock price reaction: Lessons from China during health crisis times
Finance Research Letters
; : 102699, 2022.
Article
in English
| ScienceDirect | ID: covidwho-1676733
ABSTRACT
This paper studies the effect of corporate social responsibility (CSR) and customer relationships on the stock price during the COVID-19 pandemic. The empirical results show that CSR practices improve firms’ resilience to the negative health crisis shocks. The functional principal component analysis helps display the relationship between CSR and cumulative abnormal returns (CAR). It shows that CSR practices improve customers’ cooperation willingness. Customers of high-CSR firms pay invoices faster during the crisis, which results in less increment of accounts receivable. Hence, high-CSR firms gain more cash support from their customers to overcome the COVID-19 pandemic, resulting in higher cumulative abnormal returns.
Full text:
Available
Collection:
Databases of international organizations
Database:
ScienceDirect
Language:
English
Journal:
Finance Research Letters
Year:
2022
Document Type:
Article
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