Information-seeking behaviour of students at a Caribbean University during the COVID-19 pandemic

ABSTRACT

Purpose: This study investigated how students of the Faculties of Humanities and Education and Social Sciences at a Caribbean University sought information during the COVID-19 pandemic, identified challenges they experienced in seeking information for academic tasks and how satisfied they were with the Library's provision of electronic resources and services during this period. Design/methodology/approach: A quantitative survey design was adopted for this study. Data were collected using an online questionnaire. Descriptive and inferential statistics were used to analyse the data. Findings: This study revealed that undergraduates relied upon lecture notes to complete assignments during the COVID-19 pandemic. Undergraduate students have developed a definite information-seeking pattern, which did not change during the pandemic. They tend to use information channels that require the least effort. Postgraduate students used a variety of Library information channels but primarily used electronic journals. On the whole, students experienced challenges while seeking information via the channels provided by the Library. Students were neither satisfied nor dissatisfied with the Library's provision of electronic resources and services. Research limitations/implications The study used non-probability sampling and only included students from two faculties at one university. As a result, the findings may not be generalized to the entire student population or all Caribbean universities. Practical implications The results of this study can be used to identify the difficulties students are having in accessing information from the Library and gauge service delivery. Originality/value This paper contributes to the scholarship from the Caribbean written to show whether students' information-seeking behaviour changed during the COVID-19 pandemic. © 2022, Emerald Publishing Limited.