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Assessing the Availability of Foreign and American Sign Language Interpreting Services in Community Pharmacies.
Cavaletto, Matthew; Hernandez, Jennifer; McKeirnan, Kimberly.
  • Cavaletto M; Washington State University, Spokane, Washington.
  • Hernandez J; Washington State University, Spokane, Washington.
  • McKeirnan K; Washington State University, Spokane, Washington.
Sr Care Pharm ; 37(3): 96-103, 2022 Mar 01.
Article in English | MEDLINE | ID: covidwho-1708107
ABSTRACT
Objective To determine community pharmacists' experience with foreign language and American Sign Language (ASL) interpretation services. Design A survey was drafted to gather information about pharmacists' familiarity with ASL and foreign language interpreting services as well as the frequency with which pharmacists encountered patients who needed these services. Setting Independent and chain community pharmacies in Spokane County, Washington, USA. Participants Fifty-two community pharmacies were identified using a provider-credential search. Fifty-one pharmacists (98%) agreed to participate and completed the survey. Interventions Surveys were initially conducted in person, but after the COVID-19 pandemic began data collection was halted and restarted via phone in accordance with the Washington State University Office of Research Support and Operations. Results Four out of 51 pharmacists surveyed (7.84%) indicated that they were fluent in a language besides English. Pharmacists reported encountering patients who spoke Spanish (31%), Russian (31%), ASL (8%), Arabic (5%), Mandarin Chinese (5%), Vietnamese (5%), Marshallese (5%), and Ukrainian (2%). Some pharmacists (8%) reported not encountering patients who spoke other languages besides English. Most pharmacists (72.5%) indicated their company offered interpreting services for foreign languages, but less than half of pharmacists surveyed (43.1%) had experience using these services. Forty-five percent of pharmacists surveyed did not know whether their company offered an interpreting service for ASL, and only 23.5% indicated that they had experience using ASL interpreting services. Conclusion Pharmacists are less familiar with services for patients who speak ASL and are less likely to have experience with ASL interpretation services than they are to have assisted foreign-language-speaking patients.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Pharmacies / Community Pharmacy Services / COVID-19 Type of study: Observational study Limits: Humans Country/Region as subject: North America Language: English Journal: Sr Care Pharm Year: 2022 Document Type: Article

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Pharmacies / Community Pharmacy Services / COVID-19 Type of study: Observational study Limits: Humans Country/Region as subject: North America Language: English Journal: Sr Care Pharm Year: 2022 Document Type: Article