Determinants of Effective Telework: An Evidence from Telecommunication Sector in Bahrain

ABSTRACT

This study investigates the effectiveness of working from home during COVID-19 pandemic based on seven characteristics from telecommunication sector in Bahrain, namely, social, job, teleworker, management, teleworking, crisis as well as demographic variables. The data are collected through a questionnaire using a sample of 104 employers working from home. A partial least squares regression that protects against multicollinearity and nonnormality has been employed as a unique technique to build two models. The results of these models have suggested that the teleworking effectiveness and the teleworker, teleworking and crisis characteristics are statistically significant while social, job, management characteristics and demographic variable are not statistically significant. Such results support the importance of teleworker skills and professional quality variation such as autonomy, self-disciplined self-motivation, management skills, likely to work during the most prolific period and to facilitate working in case of sickness as well as crisis. Decision-makers and managers will the most beneficiary of the study and the results. © 2021 IEEE.