Work Behavior and Organizational Citizenship Behavior of Frontline Workers during COVID-19 in Thailand

ABSTRACT

The outbreak of COVID-19 generated a negative impact on the psychological wellbeing of frontline public health workers due to a shortage of staff and supplies. This research investigated the effect of the team environment, personal characteristics, work environment and psychological capital on work behavior and organizational citizenship behavior during COVID-19 pandemic. The participants were 816 frontline public health workers in the northern part of Thailand. The findings revealed that the 2 models had an acceptable fit, chi-square = 293.00, df = 273, p =.19, CFI = 1.00, NNFI = 1.00, GFI =.97, AGFI =.96, RMSEA =.00 and x2/df = 1.07, and chi-square = 297.83, df = 274, p w=.15, CFI = 1.00, NNFI = 1.00, GFI =.97, AGFI =.96, RMSEA =.01, and x2/df = 1.09. The results indicated that team environment had direct effects on psychological wellbeing (β =.42, p =.05), work behavior (β =.91, p =.05), and OCB (β =.92, p =.05). Furthermore, personal characteristics had direct effects on psychological wellbeing (β =.66, p =.05), work behavior (β =.90, p =.05), and OCB (β =.92, p =.05). These findings suggest that strengthening personal positive behavior could lead to positive work and team environment that could enhance an individual’s psychological wellbeing. © Behavioral Science Research Institute