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A Compass for Our Care: Leadership that Enables a Culture of People-Centred Care.
Scane, Kerseri; Ballantyne, Jane; Breese, Pam; Kyriakides, Peter; Quinlan, Becky; Williams, Laura.
  • Scane K; Patient Engagement for Healthcare Improvement, University Health Network (UHN), in Toronto, ON. Kerseri provides leadership focusing on learning from patients and families and their experiences by engaging them in organizational planning and decision making. She is passionate and committed to ensuri
  • Ballantyne J; Patient Relations, UHN, in Toronto, ON. Jane provides leadership in the department where questions, concerns, compliments and other feedback are received from patients and families for the purpose of safety and quality improvement at UHN. She is passionate about ensuring that patient voices are ampl
  • Breese P; A Patient Partner at UHN in Toronto, ON. Pam has been an active participant in the Patient Partner program at UHN for the past four years after having retired after 25 years working in administration with the Toronto District School Board. Based on her experience as caregiver for her daughter, she i
  • Kyriakides P; A Patient Partner at UHN in Toronto, ON. Peter is a veteran patient partner and volunteer; he is also a philosopher and practical psychologist. He shares his experiences and knowledge with people and organizations, guiding them toward a brighter future while helping them gain insight and well-being.
  • Quinlan B; A coordinator within the Patient Partnerships Program at UHN in Toronto, ON. Becky is committed to advancing patient partnerships to create more positive experiences in healthcare. As an educator, her professional career has spanned management of adult training programs to teaching young children wi
  • Williams L; The senior director, Patient Experience, at UHN in Toronto, ON. Laura oversees the Patient Engagement portfolio at UHN with the goal of deeply embedding patient engagement best practices in care and organizational decision making. The teams within the portfolio work collaboratively across the organi
Healthc Q ; 24(4): 61-68, 2022 Jan.
Article in English | MEDLINE | ID: covidwho-1716158
ABSTRACT
The healthcare system has undergone a transformational shift toward people-centred care (PCC), and healthcare leaders are accountable for enabling this culture change. This paper describes the University Health Network's journey of using a person-centred approach for cultural transformation, reflecting on (a) the leadership elements required to build and sustain a culture of PCC; (b) the importance of establishing a Patient Declaration of Values, which is a framework for patient care; and (c) how this culture led our approach during the COVID-19 pandemic.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: COVID-19 / Leadership Type of study: Observational study Limits: Humans Language: English Journal: Healthc Q Journal subject: Hospitals / Health Services Year: 2022 Document Type: Article

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Full text: Available Collection: International databases Database: MEDLINE Main subject: COVID-19 / Leadership Type of study: Observational study Limits: Humans Language: English Journal: Healthc Q Journal subject: Hospitals / Health Services Year: 2022 Document Type: Article