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What has the COVID-19 pandemic taught us about the use of virtual consultations in primary care?
Desborough, Jane; Hall Dykgraaf, Sally; Sturgiss, Elizabeth; Parkinson, Anne; Dut, Garang; Kidd, Michael.
  • Desborough J; RN, RM, MPH, PhD, Action Research, COVID-19 Primary Care Response Group (seconded), Primary Care Division, Australian Government Department of Health, ACT; Senior Research Fellow, Research School of Population Health, Australian National University, ACT.
  • Hall Dykgraaf S; RN, Grad Cert Clin Man, PhD Scholar, Action Research, COVID-19 Primary Care Response Group (seconded), Primary Care Division, Australian Government Department of Health, ACT; Research Manager, Rural Clinical School, ANU Medical School, College of Health and Medicine, Australian National University,
  • Sturgiss E; PhD, FRACGP, BMed, MPH, MForensMed, Senior Lecturer, Department of General Practice, Monash University, Vic; Visiting Fellow, Australian National University, ACT. deependCanberra@gmail.com.
  • Parkinson A; BA, PhD, AFHEA, Action Research, COVID-19 Primary Care Response Group (seconded), Primary Care Division, Australian Government Department of Health, Canberra, ACT; Postdoctoral Fellow, Research School of Population Health, College of Health and Medicine, Australian National University, Canberra, ACT
  • Dut G; MD, MPH, MBA, Action Research, COVID-19 Primary Care Response Group (seconded), Primary Care Division, Australian Government Department of Health, Canberra, ACT; Fellow in Health Systems, College of Health @ Medicine, Australian National University, Canberra, ACT.
  • Kidd M; AM MBBS (Hons), MD, DCCH, DipRACOG, MCFP, FAHMS, Principal Medical Advisor and Deputy Chief Medical Officer, Australian Government Department of Health, ACT; Professor of Primary Care Reform, Australian National University, ACT; Adjunct Professor, Department of Family and Community Medicine, Univers
Aust J Gen Pract ; 51(3): 179-183, 2022 03.
Article in English | MEDLINE | ID: covidwho-1716433
ABSTRACT

BACKGROUND:

Telehealth has been a very useful resource in primary care consultations during the COVID-19 pandemic.

OBJECTIVE:

The aim of this article is to examine primary care providers' (PCPs') and patients' experiences of using video and telephone modalities and their perceptions of the quality of telehealth.

DISCUSSION:

Video consultations offer the advantage of enabling visualisation of a patient's visual affect and physical appearance, and they are helpful in building therapeutic relationships. However, many PCPs and patients find telephone consultations of equal value, and this has been the preferred telehealth modality internationally. This may be due to challenges experienced by PCPs and patients with the set-up and use of video consultation technologies, and the quality of these experiences. Some members of a number of at-risk groups have experienced greater challenges with this. The future of telehealth in primary care requires its coherent integration into clinical infrastructure and substantial bolstering of community access and capacity to use both video and telephone modalities.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: COVID-19 Type of study: Experimental Studies / Prognostic study / Qualitative research / Randomized controlled trials Limits: Humans Language: English Journal: Aust J Gen Pract Year: 2022 Document Type: Article

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Full text: Available Collection: International databases Database: MEDLINE Main subject: COVID-19 Type of study: Experimental Studies / Prognostic study / Qualitative research / Randomized controlled trials Limits: Humans Language: English Journal: Aust J Gen Pract Year: 2022 Document Type: Article