Survival strategies of the sharing economy from the pandemic to a new normal: A dynamic capabilities approach

ABSTRACT

This paper explores the business strategies of car-sharing platforms between 2020 and 2021, during the COVID-19 pandemic. The study conducted a systematic review and adopted a dynamic capabilities approach;it analyzes 231 online articles concerning Uber, Ola, and Grab to demonstrate 6S sub-constructs SAFETY, SCAN, SYSTEM, SUPPORT, SPREAD, and SPEED. The findings suggest that developing safe riding experiences, identifying threats through technology, realigning culture/structure through financial/community support, and expanding delivery services are necessary strategies to combat the pandemic. The new normal has managerial and policy implications on how businesses in the sharing economy sector adapt to radical and dynamic environments. © 2022 John Wiley & Sons, Ltd.