Satisfaction With Communications and Support Received During COVID-19 in Response to Remote Working

ABSTRACT

Issue The international COVID-19 pandemic in Spring 2020 caused an abrupt transition to virtual delivery methods for many health science faculty and students. Eighteen months later, school leaders ask Mayo Clinic School of Health Sciences (MCSHS) program directors, faculty, and students about their level of satisfaction with communication from the school and level of support they received during COVID-19 pandemic in response to remote working implementation. Method: Program directors, faculty and students used a Likert scale within an electronic survey tool to indicate their satisfaction with school communication and the support and educational tools they received from MCSHS, Mayo Education Technology Center and Mayo Learning Solutions Center to transition to all-virtual teaching and learning. Outcomes: Survey respondents evaluated satisfaction with school communications methods and seven technology training methods. Conclusion: Results of the survey will be utilized to fine-tune school communication strategies and for allocation and prioritization of technology resources to support advancement of quality education within virtual learning platforms.