A Cross-Cultural Adaptation of Chatbot Usability Questionnaire (CUQ): Indonesian Version

ABSTRACT

Chatbots are a highly developed technology, especially in the current COVID-19 pandemic to apply contactless activities. Unfortunately, most of companies that have been implemented chatbot has failed gained benefit from the chatbot. This shows companies need to evaluate usability of the chatbot. One of specific questionnaire to evaluate usability of chatbot is Chatbot Usability Questionnaire (CUQ). Currently CUQ is only available in English and there is no research that provides CUQ in the Indonesian version. This research focuses on translating CUQ and producing a reliable Indonesian version of CUQ. CUQ needs to be adapted naturally into Indonesian so it can be understood by all types of users. Cross-cultural adaptation approach is used to translate CUQ to Indonesia. The reliability test was run with 100 respondents and resulted in Cronbach's alpha value of 0.749. This value indicated that CUQ is reliable and can be used in chatbot research and evaluation. © 2021 IEEE