Networking and knowledge creation: Social capital and collaborative innovation in responding to the COVID-19 crisis

ABSTRACT

This study empirically explores the role of social capital in creating collaborative innovation and collective intelligence and maintaining organisational sustainability in the unprecedented COVID-19 crisis. Data were collected from a sample of 289 managers, directors and heads of departments of top 50 manufacturing firms in Jordan and analysed using Smart-PLS-SEM. The results indicate that social capital significantly impacts collaborative innovation, collective intelligence and organisation sustainability during the COVID-19 crisis. They also reveal that collective intelligence significantly impacts collaborative innovation and organisation sustainability. This study enriches the literature on social capital, collaborative innovation and collective intelligence. It elucidates the role of such dynamic capabilities in maintaining both organisational sustainability and the chance of recovery from unprecedented crises.