User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom
International Conference on Information Technology and Systems, ICITS 2022
; 414 LNNS:52-61, 2022.
Article
in English
| Scopus | ID: covidwho-1750554
ABSTRACT
Due to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
International Conference on Information Technology and Systems, ICITS 2022
Year:
2022
Document Type:
Article
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