Potential Usability Design Strategies Based on Mental Models, Behavioral Model and Art Therapy for User Experience in Post-COVID-19 Era

ABSTRACT

The arrival of the 2019 novel coronavirus (COVID-19) has accelerated the replacement of old lifestyles by new lifestyles. In the post-COVID-19 era, the various behavioral changes, emotional and psychological problems caused by the COVID-19 epidemic may not yet be over, forcing the public to face a variety of experiential changes. Therefore, the purpose of this paper is to summarize the influence of COVID-19 on the psychology, emotion, behavior and experience of the public through literature review, and analyze the causal relationship between them. Then this paper looks for a usability design strategy to solve the user experience from the perspective of design and 'creation of cure'. Finally, the logical framework of the design strategy is summarized to deal with the realistic needs of the post-COVID-19 era. Based on the analysis of the existing literature, this paper proposes 1) the potential design strategies of mental models and art therapy for psychological and emotional experience, 2) the potential design strategy of behavioral model and art therapy is proposed for behavioral experience, and 3) user experience models in different fields are proposed for the change of user experience.