E-participation decision across different channels
Information Technology & People
; 35(3):956-976, 2022.
Article
in English
| ProQuest Central | ID: covidwho-1769483
ABSTRACT
Purpose>This study focuses on understanding how channel features can affect people's intention to continue to use an electronic channel in public affairs and their recommendation behaviors. Specifically, three different channels are focused on email, microblogs and online meetings.Design/methodology/approach>A research model on an e-participation channel based on the channel-disposition framework was developed and an online survey was conducted to collect data from 397 individuals who used three e-participation channels to validate seven hypotheses.Findings>The study found that information quality, channel interaction quality and the social appearance of other citizens all had a significant impact on users' intention to continue to use an electronic channel, which, in turn, affected their recommendation behaviors. However, the impact differed across the three e-participation channels. Information quality had a stronger impact on microblog and online meeting users' intention to continue to use these channels than on email users' intention to continue using email to participate in public affairs. Channel interaction quality had a stronger impact on email users' intention to continue to use email than on microblog and online meeting users' intention to continue to use these channels in public affairs.Originality/value>This study helps better explain how various channels and their features can affect participants' use intentions and behaviors in e-participation. It also provides practical guidance for government to better manage e-participation channels and effectively engage citizens in public affairs.
Library And Information Sciences--Computer Applications; E-government; E-participation; Interaction quality; Information quality; Social appearance of other citizens; Government agencies; Participation; Electronic mail; Affairs; Communication channels; Channels; Political behavior; Social networks; Citizens; Citizen participation; Politics; Decision making; Meetings; Electronic government; Behavior; Political science; Coronaviruses; Public participation; Electronic mail systems; COVID-19
Full text:
Available
Collection:
Databases of international organizations
Database:
ProQuest Central
Language:
English
Journal:
Information Technology & People
Year:
2022
Document Type:
Article
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