CEO leadership learning during our global pandemic: voices from the C-suite

ABSTRACT

Purpose>This study answers the question, “What are the learning experiences and drivers that provide CEOs with the knowledge, skills, and abilities that will allow them to lead their enterprises through crises?”Design/methodology/approach>Thirty chief executive officer (CEO) interviews were conducted with two trained interviewers that lasted an average of 76 min. These interviews covered CEO experiences in challenges faced, adaptation, learning and lessons gleaned during the COVID-19 pandemic.Findings>The interview responses were content analyzed to provide ten main drivers of CEO learning during the pandemic.Originality/value>The size and scope of the pandemic provides for lessons on leadership learning never experienced before. This study provides in-depth insights from CEO experiences during the pandemic.