DISCUSSION ARTICLE: STRIFE IN THE TIME OF COVID -ROLE OF LEADERS IN BRIDGING GENERATIONAL GAPS

ABSTRACT

Up to five generations work together in the healthcare workforce today, including Traditionalists, Baby Boomers, Generation Xers, Millennials, and Generation Zers. Miscommunication among the five generations can lead to friction and lower productivity, costing the healthcare industry as much as $213 billion annually. With the COVID-19 pandemic drawing retired doctors back to work, there is the potential for generational flashpoints to occur at a higher frequency. Diversity management has been shown to be positively associated with organizational performance. These management strategies include generational awareness training, thoughtful design of the workplace environment, and mentorship and reverse mentorship programs. Customizable electronic platforms that support omni-channel communication, such as software-as-a-service (SaaS), enterprise social networks, and web meeting platforms, may also play a role in bridging generational gaps at the workplace.