Social Media User Behavior and Emotions during Crisis Events.
Int J Environ Res Public Health
; 19(9)2022 04 25.
Article
in English
| MEDLINE | ID: covidwho-1809900
ABSTRACT
The wide availability of smart mobile devices and Web 2.0 services has allowed people to easily access news, spread information, and express their opinions and emotions using various social media platforms. However, because of the ease of joining these sites, people also use them to spread rumors and vent their emotions, with the social platforms often playing a facilitation role. This paper collected more than 190,000 messages published on the Chinese Sina-Weibo platform to examine social media user behaviors and emotions during an emergency, with a particular research focus on the "Dr. Li Wenliang" reports associated with the COVID-19 epidemic in China. The verified accounts were found to have the strongest interactions with users, and the sentiment analysis revealed that the news from government agencies had a positive user effect and the national media and trusted experts were more favored by users in an emergency. This research provides a new perspective on trust and the use of social media platforms in crises, and therefore offers some guidance to government agencies.
Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Social Media
/
COVID-19
Type of study:
Observational study
Limits:
Humans
Country/Region as subject:
Asia
Language:
English
Year:
2022
Document Type:
Article
Affiliation country:
Ijerph19095197
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