Impact of the COVID-19 pandemic on the secretarial role in organizations

ABSTRACT

The COVID-19 pandemic has brought a global downturn in economic activity, with new social and economic conditions. For executive secretariat professionals, the pandemic has significantly contributed to change the way they operate, their tasks, activity, and importance in the organizations. The present investigation intends to understand the perception of the executive secretarial professionals of companies about the exercise of their profession, before and during the COVID-19 pandemic. Results obtained show that there have been significant changes in the new conditions and requirements inherent to the exercise of the profession, in terms of their competencies and responsibilities, as well in the implementation of new forms of work. © 2021, IGI Global.