Usability Perceptions of the Madrasati Platform by Teachers in Saudi Arabian Schools

ABSTRACT

As a result of the COVID-19 pandemic, the Saudi Ministry of Education launched the Madrasati Platform for distant teaching and learning for schools. Therefore, recognizing the design and the usability challenges that are linked to this new platform is significant. This paper reports the results of a study that examines the usability level of the Madrasati Platform from the perspectives of the schoolteachers in Saudi Arabia. It also investigates the usability issues that teachers faced when using the platform. A total of 759 teachers responded to the Computer System Usability Questionnaire (CSUQ). Semi-structured interviews were also conducted with ten teachers. The findings of the study indicated that the usability of the Madrasati Platform for the schoolteachers is inadequate and needs to be improved further. Navigation issues were the most reported issues by the participants. Finally, the paper presents some recommendations for improving the usability and experience with the Madrasati Platform.