Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes Beyond COVID-19
Journal of Electronic Resources Librarianship
; 34(1):64-74, 2022.
Article
in English
| ProQuest Central | ID: covidwho-1830436
ABSTRACT
Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward.
Library And Information Sciences; Academic libraries; electronic resources librarianship; electronic resources management; ERM; COVID-19 pandemic; collection management (libraries); decision-making; user experience; communication in organizations; Information resources; Libraries; Internet resources; Resource management; Coronaviruses; Pandemics; Workflow; COVID-19
Full text:
Available
Collection:
Databases of international organizations
Database:
ProQuest Central
Language:
English
Journal:
Journal of Electronic Resources Librarianship
Year:
2022
Document Type:
Article
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